VEHICLE RENTAL RATE QUOTES, RESERVATIONS AND PREPAYMENTS (CONFIRMED, NON-PREPAID, NON-PRESTIGE RESERVATIONS ONLY)
You have made or are about to make a reservation (sometimes called a "confirmed reservation") to rent a vehicle from Hertz or a Hertz licensee. The meaning and consequences of this are discussed below.
The term "Hertz" means The Hertz Corporation and its subsidiaries, collectively. The term "licensee" or "Hertz licensee" means an independent business that operates using the "Hertz" name under a license or franchise arrangement between that business and Hertz.
A "reservation" for a vehicle rental is a notation in Hertz's records that an individual has expressed the desire and intention to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified time, date and location (the "pick-up" time, date and location), with the vehicle to be returned to Hertz or a Hertz licensee at a specified time, date and location (the "return" time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Hertz or the applicable Hertz licensee then imposes for such a rental. Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively.
Reservations are taken only for vehicle classes, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class. The only exception to this rule occurs when an individual reserves a vehicle under the "Hertz Prestige Collection" program at a participating location. In that case, a specific make and model of vehicle may be reserved; however, the model year and other characteristics of the reserved vehicle are still subject to change.
The legal obligations that arise when an individual makes a reservation - both for the individual and for Hertz or the applicable Hertz licensee - are discussed in detail below. The practical, non-legal significance of making a reservation are also discussed in detail below.
When a reservation for a rental transaction is made, the individual making the reservation will generally receive a quote for the applicable base rental rate (also known as time-and-mileage/kilometer charges) that, unless the individual is advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks and navigational aids). If the individual does not change any aspect of the reservation and the rental takes place in accordance with the reservation, then Hertz or the applicable Hertz licensee will honor the base rate quoted. If, before the rental takes place, the individual changes the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location, then Hertz or the applicable Hertz licensee reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to the individual at or before the time the rental commences.
Estimated Additional Charges: When a reservation is made, in addition to being quoted a base rental rate, the individual making the reservation may receive a quote of additional charges (other than charges for optional products and services) that Hertz expects will be assessed in connection with the rental but that are not included in the base rental rate that has been quoted. A quote for those charges is only a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz's expectations with respect to tax rates or other governmentally imposed charges are not realized - for example, if tax rates are unexpectedly increased after the quote is given - then the individual will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.
When a reservation is made, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, the individual making the reservation may receive a quote of the estimated, or approximate, total charge for the entire rental. Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Hertz cannot, on the basis of the information available to it at the time, determine. Such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz's expectations with respect to tax rates or other governmentally imposed charges are not realized - for example, if tax rates are unexpectedly increased after the quote is given - then the individual will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.
Assumptions made in Estimates: When it estimates additional and total charges in connection with a rate quote, Hertz must make assumptions. In particular, if the quoted base rental rate has a per-mile/kilometer component, then Hertz will compute its estimates based on assumptions regarding the distance that will be driven. Those assumptions may not reflect a renter's driving plans, and as a result the actual costs of such a rental may differ significantly from Hertz's estimates.
Exception - Reservations for Distant Dates: When a reservation for a rental transaction is made, the individual making the reservation may be advised that the quoted rental rates for the specified pick-up time, date and place are "subject to change", "merely indicative", " not guaranteed", "not binding", or words of similar meaning. This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made, and such a reservation is called a "distant-date reservation". In the case of a distant-date reservation, Hertz or the applicable Hertz licensee reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to the individual making the reservation at or before the time the rental commences. Individuals making distant-date reservations may re-contact Hertz closer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described. The preceding four paragraphs apply only to reservations that are not distant-date reservations.
Reservations not Legally Binding
Hertz does not charge for confirmed reservations, and confirmed reservations do not commit the individual making them to make the associated rental. Because of that, confirmed reservations are not intended to give the individual making them any contractual or other legal right to compel Hertz or a Hertz licensee to enter into a rental transaction, nor is the making of such a reservation intended to give Hertz or a Hertz licensee the legal right either to compel the individual making it to enter into a rental transaction or to assess any type of penalty or charge in the event that such a transaction does not occur.
The law in some places imposes a penalty on a rental company for its failure, in certain circumstances, to offer to rent a vehicle in accordance with a confirmed reservation. Where that is the case, Hertz or the relevant Hertz licensee will do as the law requires.
Reservations not made in good faith, including but not limited to multiple reservations for a single rental transaction, reservations made for a rental to a person known not to meet the relevant rental qualifications and requirements, reservations made without the intention of actually entering into the associated rental transactions, reservations involving fraud or deceptive conduct and reservations effected through unauthorized use of Hertz's systems and facilities, are prohibited, and individuals making them will be liable to Hertz and its licensees for any consequent loss and expense, to the fullest extent permitted by law.
Practical Consequences of Making a Reservation
Although they are generally not legally obligated to do so, Hertz and its licensees endeavor to fulfill confirmed reservations for rentals of vehicles, subject to (i) vehicle availability, (ii) the satisfaction by the individual seeking to rent the vehicle of Hertz's or the licensee's then-applicable rental qualifications and requirements and (iii) the willingness of the individual to sign the document or documents comprising the rental agreement in the form presented by Hertz or the licensee. Although once again they are generally not legally obligated to do so, Hertz and its licensees endeavor to fulfill confirmed reservations for rentals of vehicles before offering the same vehicles for rental to individuals who have not made reservations (sometimes called "walk-ups").
Rental Qualifications and Requirements
Hertz or the applicable Hertz licensee may impose significant qualifications and requirements on individuals seeking to rent vehicles. Those include the possession of a valid driver's license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of rental charges that Hertz or the licensee deems satisfactory. Other, significant qualifications and requirements may also apply. Individuals must satisfy all rental qualifications and requirements at the time of pick-up; it is not sufficient to meet them at the time of reservation. For full details, call Hertz at 1-800-654-3131 (toll free) or go to the website http://www.hertz.com.
Expiration of Reservations
If an individual makes a reservation specifying a pick-up location in the United States of America, Canada, Australia, New Zealand, Brazil or elsewhere in the Americas and the Pacific and fails to arrive at the pick-up location by 11:59 p.m. (local time) on the specified pick-up date (or, if the location closes before 11:59 p.m., by the location's closing time), the reservation will expire. If an individual makes a reservation specifying a pick-up location in Europe, the Middle East or Africa and fails to arrive at the pick-up location within two hours of the specified pick-up time (or, if the location closes before then, by the location's closing time), the reservation will expire; however, (i) if the individual is arriving by airplane and has provided Hertz with flight details (including airline and flight number), the reservation will be held until the flight arrives or the pick-up location closes, whichever occurs first and (ii) if the individual has made a guaranteed reservation, it will be held until 11:59 p.m. (local time) on the specified pick-up date (or, if the pick-up location closes before 11:59 p.m., the location's closing time).
Transactions with Hertz Licensees
Hertz's licensees are independent businesses, and their policies and procedures with respect to reservations may differ from those of Hertz. As a consequence, if an individual makes a reservation with Hertz for the rental of a vehicle at a location operated by a Hertz licensee, the individual may be advised that the rules just described do not apply in one or more respects. If the individual receives such advice, the advice will supersede the rules just described.
If you have additional questions, please call Hertz at 1-800-654-3131 (toll free).
Car/Hotel General Terms
- Car/Hotel bookings are not eligible for any program that allows for purchase using frequent traveler miles including the American Airlines AAdvantage Awards® Program.
- American Airlines gift certificates may not be used for Car/Hotel purchases .
- Price Match Guarantee reservations must be paid in full at the time reservation is made.
- Car/Hotel bookings do not qualify for any corporate/employee program that might otherwise be offered by American Airlines.
- No travel agent or other commissions are offered on Car/Hotel bookings.
- Cancellation policies vary per car/hotel company.
- Driver age requirements vary per car rental company and per pick-up location.
- For car rentals, a major credit card may be required and cash purchases may not be accepted or may require
additional cash security deposits, documentation requirements such as a verifiable utility bill showing name and
address, a verifiable home phone number or other conditions. Also, some companies may not accept bank
check/debit cards even if they carry a major credit card company's logo.
- Additional charges and fees may be charged by the rental car company for exceeding mileage allotments, driving within unauthorized countries, regions, or states, early returns, late returns, additional drivers, underage drivers, child seats, driving on toll highways, and failure to cancel or pick-up a vehicle.
- Additional insurance coverage may be mandatory in some countries/regions. If optional insurance is declined, a refundable security deposit may be held against a credit card at the time of rental. The deposit hold will be removed upon the undamaged return of the vehicle. If the deposit amount is not available on the credit card, the renter may be required to purchase coverage from the rental company.
American Airlines carefully monitors the information presented, but cannot guarantee its accuracy entirely. The details shown, including any pictures, are for information purposes only. Property conditions and features may change from time to time and offered inclusions may be withdrawn at any time. In addition, room photographs may not depict the actual room category reserved and car images may not depict the actual car reserved. Brands, and images are the property of the individual owners and are used by permission. All rights are reserved.
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